Billing Terms & Conditions

Halo & Ash presents its payment and billing terms clearly so customers can review the information that applies before completing a purchase.

Accepted Payment Methods

Halo & Ash accepts the following payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Please select from the payment methods available during checkout when completing your order.

Transaction Currency

All Halo & Ash transactions are processed in United States Dollars (USD).

Product prices and order amounts are presented in USD.

Billing Information

When placing an order, please provide accurate and complete billing information for the payment method you use.

Review your billing and order information carefully before completing checkout.

Payment Methods and Checkout

The payment methods listed in this policy are the accepted payment methods for Halo & Ash.

Your selected payment method must be completed through the checkout process when placing your order.

Halo & Ash does not make unsupported claims regarding specific payment processors, encryption technologies, fraud-detection systems, PCI certifications, or other payment-security certifications.

Shipping Information

Orders are handled in accordance with the Halo & Ash Shipping Policy.

Current shipping terms are:

  • Selling Region: United States
  • Transaction Currency: USD
  • Business Days: Monday–Friday
  • Order Cut-Off Time: 4:00 PM (GMT-5)
  • Handling Time: 2–7 business days
  • Transit Time: 9–19 business days
  • Estimated Delivery: 11–26 business days
  • Standard Shipping: Free
  • Tracking: Sent by email with a tracking link after shipment

The 11–26 business-day delivery timeframe is an estimate and is not a guaranteed delivery date.

Please review our Shipping Policy for complete shipping information.

Returns, Exchanges, Cancellations, and Refunds

Returns and refunds are governed by the Halo & Ash Return & Refund Policy.

Current terms include:

  • Return Window: 30 days from delivery
  • Inspection Time: 1–3 business days after receipt
  • Refund Processing: Within 10 business days after inspection and approval
  • Refund Method: Original payment method
  • Exchanges: Available for eligible products
  • Cancellation: Available before shipment
  • Return Shipping: Free for approved returns and exchanges
  • Restocking Fee: None

Customers must request a return and receive approval before sending an item back.

The Operating Address listed below is not designated as a Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Please review our Return & Refund Policy for the complete return process.

Privacy

For information about how personal information is handled in connection with shopping and checkout, please review the Halo & Ash Privacy Policy.

Payment or Billing Questions

If you have a question about a payment, billing information, an order, or one of our store policies, contact Halo & Ash at info@haloandash.com.

Expected Response Time: Within 48 business hours

Contact & Business Information

Store Name: Halo & Ash
Operating Address: 6 Avenue B, Plymouth, MA 02360, United States
Contact Email: info@haloandash.com
Operating Hours: 10:00 AM–6:00 PM (GMT-5)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours

The address above is Halo & Ash's Operating Address for business identification and transparency. It is not designated as a Return Address, warehouse, fulfillment facility, or automatic destination for product returns.