Orders have a handling time of 2–7 business days before shipment.

Our business days are Monday–Friday, and our order cut-off time is 4:00 PM (GMT-5).

No. Our estimated delivery timeframe of 11–26 business days is an estimate rather than a guaranteed arrival date.

The estimate includes 2–7 business days for handling and 9–19 business days for transit.

Contact us at info@haloandash.com if your order arrives damaged.

We will review the issue and provide the applicable instructions. Please do not send the item back before receiving return instructions.

If you receive an incorrect item, contact info@haloandash.com.

We will review the issue and provide the applicable instructions for your order.

Yes. All return requests must be reviewed before an item is sent back.

Contact info@haloandash.com within 30 days from delivery. If your return is approved, we will provide the applicable return instructions.

No. Halo & Ash does not charge a restocking fee for approved returns or exchanges.

Return shipping is free for approved returns and exchanges.

You must first contact us and receive approval and the applicable return instructions before sending an item.

Not unless we specifically instruct you to do so as part of your approved return instructions.

Our Operating Address is provided for business identification and transparency and has not been designated as our Return Address.

We respond to customer inquiries within 48 business hours.

You can contact us at info@haloandash.com with questions about products, orders, shipping, tracking, returns, exchanges, cancellations, refunds, or store policies.

For full details about shipping, handling, transit times, tracking, returns, exchanges, cancellations, and refunds, please review our Shipping Policy and Return & Refund Policy.

Those policies provide the complete terms that apply to your order.