Refund policy
Halo & Ash provides a 30-day return window from delivery. Please review the terms below before requesting a return, exchange, cancellation, or refund.
30-Day Return Window
You may request a return within 30 days from delivery.
To begin a return, contact info@haloandash.com. Every return request must be reviewed before an item is sent back.
Please do not send an item before receiving approval and the applicable return instructions.
How to Request a Return
- Contact info@haloandash.com within 30 days from delivery and request a return.
- Halo & Ash will review your request.
- If the return is approved, we will provide the applicable return instructions, including where and how the item should be sent.
- Send the item according to the approved return instructions.
- Once the returned item is received, it will be inspected within 1–3 business days after receipt.
- If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
- Approved refunds are issued to the original payment method.
Return shipping is free for approved returns.
Restocking fee: None.
Return Address Information
Our Operating Address is provided for business identification and transparency. It has not been designated as our Return Address.
Customers must first request a return and receive approval and the applicable return instructions before sending an item.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
The appropriate return destination or other applicable instructions will be provided through the approved return process.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact info@haloandash.com.
We will review the issue and provide the applicable instructions for your order.
Please do not send the item back before receiving return instructions.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@haloandash.com. We will review your request and, if approved, provide the applicable exchange instructions.
Return shipping is free for approved exchanges, and no restocking fee applies.
Order Cancellations
Orders may be cancelled before shipment.
To request a cancellation, contact info@haloandash.com as soon as possible. Cancellation is available only while the order has not yet shipped.
Refunds
Once an approved return is received, Halo & Ash will inspect it within 1–3 business days after receipt.
If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
Approved refunds are issued to the original payment method.
Questions About a Return or Refund
For assistance with a return, exchange, cancellation, damaged item, incorrect item, or refund, contact us using the information below.
Contact Email: info@haloandash.com
Expected Response Time: Within 48 business hours
Contact & Business Information
Store Name: Halo & Ash
Operating Address: 6 Avenue B, Plymouth, MA 02360, United States
Contact Email: info@haloandash.com
Operating Hours: 10:00 AM–6:00 PM (GMT-5)
Business Days: Monday–Friday
The address above is Halo & Ash's Operating Address. It is not designated as a Return Address, and customers should not send returns there unless specifically instructed to do so as part of approved return instructions.